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Store Policy

CUSTOMER CARE

We are committed to providing the best experience for our customers.

If you have any questions, concerns, or need assistance, please feel free to contact us at:

Email: support@petivanhoe.com

We aim to respond to all inquiries within 24–48 hours.

Your satisfaction is our priority.

PRIVACY & SAFETY

We respect your privacy and are committed to protecting your personal information.

Any data collected on this website is used solely to process your order and improve your shopping experience.

We use secure payment providers and do not store your payment details.

Your information will never be sold or shared with third parties without your consent.

SHIPPING & DELIVERY

We currently ship to the United Kingdom.

All orders are processed within 1–3 business days.

Estimated delivery time: 5–10 business days.

Once your order is shipped, you will receive a tracking number.

Please note that delivery times may vary depending on demand and location.

RETURNS & REFUNDS

We offer a 14-day return policy.

If you are not satisfied with your purchase, you can request a return within 14 days of receiving your item.

Items must be unused and in their original condition.

If your item arrives damaged or defective, please contact us immediately for a replacement or refund.

Refunds are processed within 5–10 business days after approval.

Payment Methods

PAYMENT METHODS

We accept major credit and debit cards.

All payments are processed securely through trusted payment providers.

Your payment information is encrypted and protected.

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